Support

Support and recovery

Email support@warrivo.com. Include your diagnostic ID and a redacted support bundle when requested.

What support can see

Support can see account, billing, upload status, sync status, and redacted operational diagnostics. Support cannot see document contents, OCR text, extracted fields, or plaintext filenames by default.

Export logs

Open desktop Settings, choose Support, then Export Support Bundle. The default bundle includes app version, OS version, sync summary, local AI status, DB health, and recent redacted logs.

Repair local AI

Open Settings, choose Local AI, then Repair. Warrivo verifies the local runtime, model, vision encoder, OCR assets, and removes corrupt temporary downloads before reinstalling missing assets.

Retry sync

Open Activity or Settings, review failed sync items, and choose Retry. Warrivo never ACKs a cloud file until it is decrypted, verified, staged locally, and committed to the local database.

Billing

Founding Solo subscribers can manage billing through the Polar customer portal from desktop Settings.

Security

Suspected security incidents should be sent to security@warrivo.com. See the Security page for the data flow and retention model.